Cancellation/Refund Policy

  1. Order Confirmation: Immediately after completing the order payment procedure on the website, the Customer will receive a confirmation email about order information.
  2. Service Cancellation/Refund Policy
  • 2.1 Cancellation from the customer

– Before the stipulated time of payment and according to the cancellation policy of each confirmed booking via email, you have the right to cancel the reservation and not be charged.

– After the customer has made the deposit/payment, the refund/cancellation will be subject to the refund/cancellation policy of each confirmed booking via email.

– Except for force majeure cases such as natural disasters, epidemics, or conditions affecting the health/intentions of customers who cannot come to check in and have the confirmation of the authorities, the hotel may be flexible with customer support on a case-by-case basis.

  • 2.2 Cancellation from the hotel

– The hotel does not receive the deposit/payment on time as confirmed in the booking with you and has contacted you to confirm the cancellation of the reservation. The deposit in this case will not be refunded to the customer.

– Force majeure events such as floods, epidemics, riots, and other problems cause the hotel to close its operations. In this case, the hotel will refund the customer the amount paid.