Booking Policy

  1. When purchasing services on our website (, Customers should follow the following steps:

Step 1: Visit the website 

Step 2: Find out information about services provided by Ramada Hotel & Suites by Wyndham Halong Bay View on the website.

Step 3: Select the service according to your desired needs, select the quantity (check-in/check-out date) and fill in specific contact information, then select the booking order.

Step 4: Check the booking information in the cart at the last step before proceeding with the payment. If you agree with all the information in the cart, proceed with the payment according to the instructions.

Step 5: Check the information in the service confirmation email of the website sent to the email you provided when booking. Information includes:

  • Booking code:

  • Customer name:

  • Contact phone:

  • Check-in/check-out date:

  • Other information

    In case you find incorrect information in the confirmation email, please contact the website to correct it. Contact phone number 0923 11 55 88  | 02033 853 666

  1. The process of using the booked service

Step 1: After you pay and receive the booking confirmation email sent via email, your service has been recorded in the system of Ramada Hotel & Suites by Wyndham Halong Bay View. 

Step 2: If you need information support or change your booking, please contact the hotel directly for advice and support. Contact phone number 0923 11 55 88 | 02033 853 666

Step 3: On the check-in date on the order, you only need to provide the booking code and confirm the personal information of the person booking at the front desk, you will be checked-in according to the order placed.